Yes. Log in to your homeowner portal and select Make a Payment or Payment Portal.
Property Masters has partnered with Vantaca Pay to provide a more convenient payment experience, including:
Single sign-on through your homeowner portal
Faster account updates after a payment is submitted
Multiple payment methods, including available digital-wallet options
One-time payments without registering for a portal account
Available payment methods and processing fees will be displayed before you submit your payment. If you previously scheduled recurring payments through another payment system, you may need to enroll again through Vantaca Pay.
*This information does not apply to Walker's Mark
Log in to your homeowner portal using the Log In button at the top of the page. Once logged in:
Select Submit a New Request.
Choose General Request.
Select Billing Question from the request-type menu.
Enter the relevant details and submit your request.
Select General Question if your inquiry concerns the association but is not related to your account or billing.
Submitting the request through the portal allows the management team to properly route your question and lets you track the communication in one place.
After logging in, select Requests, then +New Request. Available request types may vary by community.
Use General Request for questions or assistance that do not fall under the ARC or Service Request categories. Your request will be routed to the appropriate department.
Available request types include:
Billing Question: Questions about your account balance, assessment charges, payments, credits, or other account activity.
General Question: Questions about your Association, community procedures, documents, or other general matters.
Community, Amenity, or Parking Access: Requests involving pool access, gate access, parking permits, amenity credentials, or similar community-access matters.
Report a Violation: Report a possible violation of the Association’s governing documents. Include the property address or location, a description of the concern, relevant dates or times, and supporting photographs when available. Reports are reviewed to determine whether the condition can be independently verified and whether Association action is appropriate.
Report a Common-Area Issue: Report concerns involving Association-maintained areas, including amenities, access gates, landscaping, lighting, irrigation, sidewalks, or other shared facilities.
This option is intended primarily for condominium and multifamily communities. Use it to report unit-specific maintenance concerns that may fall under the Association’s maintenance responsibility.
The form is available in the Service Request section. Please include the location of the issue, a detailed description, photographs when available, and any relevant access information.
Submitting a Service Request does not necessarily mean the repair is the Association’s responsibility. Management will review the request and provide additional information when necessary.
An association’s authority and responsibilities are established by applicable law and its governing documents. Depending on the community, these documents may include:
Articles of Incorporation
Declaration of Covenants, Conditions and Restrictions
Bylaws
Rules and Regulations
Policies, resolutions, plats, or other recorded documents
Because each community’s documents are different, homeowners should review the documents applicable to their own association.
The Articles of Incorporation are filed with the state to establish the association as a legal entity. They generally:
Formally create the corporation
State its basic purpose and powers
Establish that the association will be governed by a board of directors
Identify the initial directors, when applicable
The Declaration—often called the CC&Rs or restrictions—is generally the association’s primary recorded governing document. It establishes the rights and obligations that apply to the association and the properties within the community.
The Declaration may address:
Property included within the association
Membership and voting rights
Assessment obligations
Maintenance responsibilities
Use of lots, units, and common areas
Architectural requirements
Leasing, parking, pets, and other restrictions
The association’s enforcement rights and remedies
Because the Declaration is recorded in the county property records, its provisions generally apply to current and future owners of property within the association.
The Bylaws establish the association’s internal governance and operating procedures. While the Declaration creates many of the association’s rights and obligations, the Bylaws explain how the association and its board conduct business.
Bylaws commonly address:
Membership and board meetings
Notice and quorum requirements
Homeowner voting rights
Election of directors
Appointment of officers
Terms of office
General powers and duties of the board
Rules and Regulations provide more detailed standards for living in and using property within the community. They apply to owners and may also apply to residents, tenants, occupants, guests, and visitors.
Depending on the community, the rules may address:
Parking and vehicle restrictions
Noise and nuisance concerns
Pets
Amenity and common-area use
Trash and property maintenance
Architectural procedures
Enforcement and fine procedures
Rules are intended to promote consistent standards, protect shared property, and support the safety and enjoyment of the community. Rules vary by association, so homeowners should review their community’s current documents.